Contact Us

For further information, please contact us at +353 (87) 797 5058 (10am to 10pm) or via email at contact@nisig.com. You can also reach us by post at: Carmichael Centre, 4 North Brunswick Street, Dublin 7 – D07 RHA8, Ireland.

NISIG Feedback and Complaints Procedures

The National Infertility Support and Information Group (NISIG) is a registered charity, formed in 1996 by a small group experiencing fertility issues. NISIG is the only charity in Ireland focusing on fertility and providing a voice for patients on their journey.

At the core of NISIG is giving support to those on their fertility journey. We do this via facilitated peer-to-peer support meetings, both in person and online. We also provide phone support and a live ‘webchat’ to people experiencing fertility issues.

NISIG is committed to ensuring that all our communications with our members and partners are of the highest possible standard. We are dedicated to ensuring we uphold our honest and transparent reputation, and as a charitable organisation we aim to achieve the highest standards in Clinical Governance and Excellence.

As part of our compliance with the Charities Regulator and the Charities Governance Code, we aim to ensure that:

• It is as easy as possible to make a complaint, where the need arises

• Our feedback and complaints procedures are user friendly and accessible

• We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response

• We treat every complaint seriously, whether made by telephone, letter, email or in person

• We deal with any complaint quickly and courteously within a reasonable period

• We respond appropriately with actions taken to rectify the complaint and/or provide further information if requested

• We learn from feedback and complaints, use them to improve, and monitor them at Management and Board level, as appropriate

What to do if you have a Complaint?

If you do have a complaint about any aspect of our work, you can contact NISIG in writing or by email. In the first instance, your feedback or complaint will be handled by a staff member who will aim to resolve the issue themselves or forward it to the most appropriate person to respond. Please give us as much information as possible in relation to the feedback or complaint. Our commitment is to respond to you promptly, through the channel of your choice. Please let us know how you would like us to respond, with relevant contact details.

Feedback and complaints in writing should be posted to NISIG:

Carmichael House, 4 Brunswick ST North, Dublin D07 RHA8

Feedback and complaints by email should be forwarded to: contact@nisig.com

NISIG values all your feedback, both positive and negative.

We learn and improve thanks to your feedback.