Live Chat Support
Welcome to our LiveChat support. The LiveChat is open Mondays & Thursdays from 7pm to 9:30pm.
Sarah will be your host during the chat session. If you have any questions about this service, please contact us on contact@nisig.com. Special thanks to RTE Comic Relief for funding the launch of this service.
How the service works
Sarah, who you’ll be speaking to via Live chat, has been a NISIG member for over 20 years, and will be able to provide peer to peer support, understanding and valuable information.
How to use LiveChat?
When you press the LiveChat button on the bottom-left corner of your screen, a new form will pop-up. Please enter your details, press send and wait for us to start the conversation. You will be able to see us typing when a bubble with three dots appears in the chat box. At the end of the conversation, you can press “Leave” to leave the chat, or simply close the page.
Things to note
Please be patient with our LiveChat. If we are busy talking to someone else, please wait or try contacting us again later. We will do our best to talk to everyone wishing to use our LiveChat in a timely fashion. If it is outside the hours that LiveChat is open, please email your questions to contact@nisig.com
Legal agreement
All those who provide National Infertility Support Services (“NISIG”) with their Personal Data have a right to respect and privacy in relation to their data. In addition, the statutory obligations under the Data Protection Acts 1988 & 2003 together with the General Data Protection Regulation that came into force on 25th May 2018 (the GDPR) must be strictly adhered to.
This Policy Statement is written to address these moral and legal obligations. NISIG holds Personal Data in respect of our Clients and Employees and it is the policy of NISIG to meet these obligations to the highest standards possible.
This policy sets out how NISIG protects personal data and sets out the rules governing the use of personal data provided to NISIG.
The data subject has rights when it comes to the handling of their personal data as follows:
- Withdraw processing based on consent at any time;
- Receive certain information about the Data Controller’s processing activities;
- Request access to their personal data that we hold (-see Appendix 13);
- Prevent the use of the personal data for direct marketing purposes;
- Request NISIG to erase personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or to rectify inaccurate data or to complete incomplete data;
- Restrict processing in specific circumstances;
- Challenge processing which has been justified on the basis of legitimate interests or in the public interest;
- Object to decisions based solely on automated processing, including profiling;
- Be notified of a personal data breach which is likely to result in high risk to their rights and freedoms;
- Make a complaint to the supervisory authority;
- In limited circumstances, receive or ask for their personal data to be transferred to a third party in a structured, commonly used and machine-readable format.
NISIG will verify the identity of an individual requesting data under any of the rights listed above. (They should never allow third parties to persuade them into disclosing personal data without proper authorisation).
NISIG Employees must immediately forward any data subject request received to the Data Protection Officer and comply with the data access request procedure.
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